Our scrubber systems or smoke filters get and clear without other filters all kinds of particulates

Tel. 0034 617 000 789

dehornos@dehornos.com

Post office box 11021. 50017 . Zaragoza

FRECUENTLY QUESTIONS

HOW CAN YOU PLACE ORDERS?

To place orders is very easy. Select the products and the quantity that you want to ask and click on "Add to basket". When you are ready to make your purchase click on the 'Continue' or 'Basket' button. Opens a new window asking your billing and shipping address. The first time you make a purchase with us you will be asked to enter your billing information. If you are a regular customer already have been recorded in our database. Your shipping details can be changed whenever you buy something. If the billing address is different from the delivery address, it is necessary to specify it.

After having filled in contact details you will pass to the page "Payment information" where will choose the method of payment and complete the data. Finally, you will see the page "Order confirmation" which is a summary of your full order. After accepting the terms and conditions and the privacy policy, you will be able to accept your order. You will immediately receive an email of confirmation of the order.

CAN YOU CANCEL YOUR ORDERS?

If you want to cancel totally or partially your order, you can do so while the order has not left our warehouse.

THE PAYMENT PROCESS. ARE MY PAYMENTS SAFE?

DEHORNOS attaches great importance to the security of the data. As part of the customer record will be asked to provide some personal data. These data are necessary for processing the contracts that will be carried out through DEHORNOS when you make a purchase. All personal data is stored in secure and confidential on our servers, in accordance with the relevant legal regulations.

WHAT TYPES OF PAYMENT ARE ACCEPTED?

We currently accept Visa (debit and credit), MasterCard (debit and credit), through the payment by PayPal.

YOUR COMMITMENT
HOW DOES “DEHORNOS" DELIVERY " MY ORDERS?

As a general rule, if the customer does not indicate otherwise, shipment will be made on our part immediately after your due order and payment through our web online.

Orders are sent by various carriers of our confidence, depending on the model chosen and the destination. This ensures that the products are received promptly, safety and time. We will notify you when the product leaves our Center and we will give you a date that will come about. Usually our transport agency also warns you to if you have left us a contact email.

HOW LONG DOES IT TAKE MY ORDER TO ARRIVE?

Orders shipping times depend on the product and its size. Also from the geographical point of delivery.

If you have questions, problems or questions, please contact us and we will resolve them.

HOW MUCH ARE THE SHIPPING COSTS?

You will know them by ordering and mark their geographic area.

WHAT CAN I DO IF I RECIVE A DAMAGED PRODUCT?

If you, when recive the product, see that the package is broken, damaged or has any impact it must notify the carrier at the time and contact with us.

If what is broken is an article soon communicate this through our mail. We will need to send us photographs, proceed to collect the product, well packed, at the address indicated and this port will not have any cost to you.

HOW DO I GET CONTACT SERVICE CUSTOMER?

Phone: 0034 617 000 789 Mail: dehornos@dehornos.com

We will be happy to help you resolve your questions.

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Whatever your need for debugging or problem to solve in any combustion or fireplace, both domestic and industrial; you can contact with us and we will advise you about the best scrubber systems for you.

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Legal conditions
Pursuant to the provisions of article 5 of the organic law 15/1999, of 13 December, of protection of Personal character data, we inform you of the existence of a personal data file whose owner and responsible is dehornos.com. The collection and processing of data is intended to private commercial use of dehornos.com.
You may exercise your rights of access, rectification, cancellation and opposition to the processing of personal data at any time, as legally provided, by means of communication to dehornos.com.

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